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Fujitsu Warranties
Services Descriptions
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Warranty Service Descriptions
Fujitsu Computer Products of America, Inc. ("FCPA") offers
a range of service programs to support its Limited Warranty and to assist
with the use and care of the Fujitsu Imaging Product ("Service Methods").
A Fujitsu Imaging Product represents an important investment. Fujitsu Imaging
Products gives the productivity needed to stay competitive. The sudden loss
of this productivity, even temporarily, could seriously affect the ability
to meet commitments. Downtime can be very expensive, not just in the cost
of the repair but also in time lost. To help alleviate these problems, FCPA
may use one of the service methods listed below, depending upon product
type, in providing service under its Limited Warranty.
Included with selected Fujitsu Imaging Products are a Limited
Warranty Registration Card and a Limited Warranty Summary Card. The Limited
Warranty Summary Card is specific by model. The Limited Warranty Summary
Card contains important warranty information, including the model number
and the Limited Warranty. Please refer to the Limited Warranty Summary Card
to determine the available Service Methods applicable to the particular
Fujitsu Imaging Product.
If the Limited Warranty Registration Card or Limited Warranty
Summary Card cannot be located, additional information may be obtained about
the product, including updated warranty and service program information
and restrictions, online at
www.fcpa.fujitsu.com/warranties/
or
by phone at (800) 626-4686, option 2.
To avoid service delays, FCPA urges end users to complete
and return the enclosed Limited Warranty Registration Card at the first
opportunity. If you cannot located the Limited Warranty Registration Card,
you may register online at
www.fcpa.fujitsu.com/warranties/
or
by phone at (800) 626-4686, option 2.
Advance Exchange
Advance Exchange Program may be one of the easiest and most
comprehensive service offerings in the industry. In the unlikely event of
a product defect, for eligible purchasers of certain Fujitsu Imaging Products,
FCPA will replace that product within two business days.
The Advance Exchange Program provides advance replacement
on specific failed or broken Fujitsu scanners. To be eligible to take advantage
of the Advance Exchange Program, the eligible purchaser must obtain an RMA
number, sign an Advance Replacement Agreement and provide a credit card
deposit to secure the replacement product. The RMA number should be kept
in the event that the status of the replacement product needs to be checked.
The eligible purchaser will be asked for the address where the replacement
product is to be shipped. The eligible purchaser will also be faxed packing
and shipping instructions for the malfunctioning product. The eligible purchaser
will then receive a replacement product within 2 business days after the
service call initiation and FCPA's receipt of the signed agreement. The
malfunctioning product must be received by FCPA within ten (10) days of
the end user's receipt of the replacement product or the end user's credit
card will be charged the list price of the replacement product. Shipment
of replacement Imaging Product will be made at FCPA's expense and choice
of freight carrier. Shipments not made under FCPA's directions and choice
of freight carrier may void the Limited Warranty. Before the product is
returned to FCPA, be sure to remove all options and accessories (which include
power cord, documentation, etc.) that are not covered by the Limited Warranty.
The box and packaging in which the replacement product was shipped must
be used to return the malfunctioning product. If the malfunctioning product
is not returned in the box and packaging in which the replacement product
was shipped the Limited Warranty may be voided. The Return Material Authorization
Number ("RMA") must be clearly marked on the outside of the box to ensure
proper receipt and credit of the defective product.
Depot Service
If the Fujitsu Imaging Product is not eligible for Advance
Exchange or On-Site Service, an eligible purchaser may utilize our Depot
Repair Service. The eligible purchaser will be instructed to ship the product
to the nearest authorized Depot Repair Center. Product must be shipped at
the eligible purchaser's risk and expense to the repair center. Before the
product is returned to the repair center, be sure to remove all options
and accessories (which include power cord, documentation, etc.) not covered
by the Limited Warranty. All products should be returned to FCPA in the
original shipping container, or in a recommended packing box. The Fujitsu
Imaging Product must have the shipping restraint installed before it is
shipped. When the original packaging is not available, contact FCPA's Technical
Assistance Center ("TAC") at (800) 626-4686, option 2, for ordering information.
Eligible purchasers seeking services for Fujitsu Imaging Products must obtain
a Return Material Authorization number ("RMA") by calling (800) 626-4686,
option 2, and within ten (10) business days from the date of issuance of
the RMA must return the Fujitsu Imaging Product to the address designated
in the RMA at the end user's own expense and risk, in accordance with FCPA's
then current Packaging and Shipping Guidelines. The Return Material Authorization
Number ("RMA") must be clearly marked on the outside of the box to ensure
proper receipt and credit of the defective product. Upon receipt of the
product, the repair center will repair product within ten (10) business
days. The repaired product will be shipped back two-day express mail at
no expense to the eligible purchaser.
Important Restrictions
Eligibility: The Advance Exchange Program and the
Depot Service are available to eligible purchasers in the fifty (50) United
States, and On-Site Service is available in the contiguous forty-eight (48)
states and in certain areas of Alaska and Hawaii for products purchased
from authorized distributors of FCPA. The Fujitsu Imaging Product will be
ineligible for any service under warranty if the product falls under any
of FCPA's then-current Warranty Exclusions, including a purchaser's failure
to return defective products to FCPA in compliance with FCPA's then current
Packaging and Shipping Guidelines. Persons are only considered "eligible
purchasers" or "end users" if they originally purchased the Fujitsu Imaging
Product for their own personal or business use, and not for resale.
Consumables: Consumables are items that wear out
under normal use and must be replaced by the end user as needed. Consumables,
supplies, other expendable items and those items identified as being the
user's responsibility in the Operator's Guide, Cleaning and Maintenance
Guide or Reference Manual are not covered under the Limited Warranty.
If any of the above excluded parts or services are required,
they may be available through an authorized service provider at their hourly
rates and at terms then in effect.
Any defective products or parts replaced by FCPA become
the property of FCPA.
How to Contact Fujitsu Computer Products of America, Inc.
For Information on Fujitsu Imaging Products
Web Site: www.fcpa.fujitsu.com/products/scanners/
Phone: (800) 626-4686, option 2
For U.S. Service, Repair and Technical Assistance by Telephone
Telephone technical support is available Monday-Friday between the hours
of 5 a.m. to 5 p.m. excluding FCPA holidays.
Phone: (800) 626-4686, option
2.
For Technical Documentation and FAQ's available 24 hours a day
Web Site:
www.fcpa.fujitsu.com/support/scanners/technical-data.html
For Service Program Information
Web Site: www.ImagingService.com
Phone: (800) 301-9475
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