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Fujitsu Warranties & Consumables

warranty fujitsu advance

Advance Exchange offers whole-unit replacement for equipment that cannot be repaired through technical support.  If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2pm PST, otherwise the next business day. Parts, labor and shipping to and from the customer is included. Advance Exchange Plus provides the same service for scanners beyond the applicable Limited Warranty period and is available in single or multiple 12-month increments.

 Advance Exchange NBD ~ Select Scanner
Workgroup    CALL
Departmental     CALL
 Production       CALL

  Advance Exchange Plus (Post-Warranty) NBD ~ Select Scanner

Workgroup     CALL
 Departmental     CALL
 Production      CALL
Service Matrix ( Please call if you do not see your scanner listed.)
Service Programs Workgroup Scanners Departmental Scanners Production Scanners
Advance Exchange NBD
(Next Business Day)		 CG01000-
514501		 CG01000-
515801		 CG01000-517101
Advance Exchange Plus NBD (Post-Warranty) CG01000-
514601		 CG01000-
516001		 CG01000-517301

Workgroup Scanners: ScanSnap, fi-5110C, fi-5120C, fi-5220C, fi-5015C, fi-4010C

Departmental Scanners: fi-4340C,fi-5530C

Production Scanners: fi-4860C, fi-4860C2, fi-5650C, fi-5750C, fi-5900C

ScanAid™ is a factory-authorized consumables kit complete with instructions and cleaning supplies. It provides handy replacements for consumables that wear naturally during use.
Kits include:

  • Pad Assemblies
  • Pick Roller (Selected models)
  • Cleaning Kit ( * Departmental and Low-Volume Cleaning Kits include F1 cleaner, cleaning paper, cleaning cloth, cleaning swabs and instructions.)
ScanAid™

Select Scanner



fi-4120C/fi-4220C  $89.00
 fi-4530C   $249.00
 fi-4340C   $299.00
 fi-5750C   $699.00
 fi-4860C   $499.00
 fi-4990C   $549.00
 M4099D   $549.00
 See Warranty Service Descriptions

For Information on Fujitsu Imaging Products
Web Site: www.fcpa.fujitsu.com/products/scanners/
Phone: (800) 626-4686, option 2

For U.S. Service, Repair and Technical Assistance by Telephone
Telephone technical support is available:
Monday-Friday between the hours of 5 a.m. to 5 p.m. excluding FCPA holidays. Phone: (800) 626-4686, option 2.

For Technical Documentation and FAQ's available 24 hours a day
Web Site: www.fcpa.fujitsu.com/support/scanners/technical-data.html

For Service Program Information
Web Site: www.ImagingService.com
Phone: (800) 301-9475

Let us show you how Fujitsu scanners can help streamline your work environment —
and expand your possibilities.
Call 800-323-1868 or visit www.archive-cd.com

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