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Selecting A Scanner Page 02

Document Management and Imaging is the process of digitizing documents to improve the business processes and to ensure the proper management, control, and retention of that information. The concept of imaging is fairly simple: scan a document and convert it into a standard digital form, index it, store it in a repository, and allow it to be used in the business processes.

For companies with remote offices or branches, such as insurance or banking, there is a clear need to capture incoming documents at the source and control them as quickly as possible. Not only does this eliminate shipping costs, but it also ensures that documents such as enrollment forms are processed faster, allowing a company to bill or collect from customers sooner. There has been a growing demand for smaller departmental scanners and multifunction devices to support such applications, as well as software that allows users to drive the capture process.

Concomitantly, customers have growing expectations to be able to access information, including all correspondence and documents exchanged with the companies with which they do business. They expect the companies to have at their fingertips all relevant documentation, such as invoices, bills, original enrollment forms, claims forms, and notices, in order to handle inquiries or resolve problems. More than that, customers expect to be able to access such information themselves. With imaging, organizations can choose to make all relevant information available to customers over the internet, and not just information originating in an electronic format or data coming from databases.

Scanning and Document Management Booklet

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